Shipping policy

Shipping

The applicable delivery costs are those shown at checkout. Currently:

Destination	Method	Price	Free from
Mainland France and Corsica	Mondial Relay pickup point	€3.90	€35
Mainland France and Corsica	Colissimo home delivery	€5.90	€50
Mainland France	Tracked letter (small items, when offered at checkout)	€2.90	–
Paris	Pickup at 25 rue du Château Landon, 75010 Paris	Free	–
French overseas territories (Réunion, Guadeloupe, Martinique, French Guiana, Mayotte, French Polynesia) and Monaco	Colissimo	€15.00	€100
Belgium, Luxembourg, Spain	Mondial Relay pickup point	€3.90	€35
European Union (including Belgium, Luxembourg, Spain), Andorra, Norway	Colissimo	€5.90	€50
Switzerland	Colissimo	€13.00	€70
United Kingdom	Colissimo / UPS	€5.90	€35

Delivery times

Your order is prepared within 48 to 72 business hours (excluding weekends and public holidays) and usually delivered within 2 to 5 business days in mainland France. Delivery takes longer to overseas territories and other countries, and may take longer during busy periods (end-of-year holidays, promotions).

Tracking

As soon as your parcel leaves our warehouse, you receive a shipping email with your Colissimo or Mondial Relay tracking number. You can also find your orders in your customer account. Not received it? Check your spam folder, then email us at hello@mercihandy.com.

Late or undelivered parcel

Products are delivered no later than 30 days after the order. Failing that, after asking us to deliver within a reasonable additional period, you may cancel the sale in writing (articles L.216-6 et seq. of the French Consumer Code); we will then refund you within 14 days. If your parcel arrives damaged or incomplete, contact us as soon as possible with photos.

Incorrect address

If delivery fails because of an incorrect address, we will contact you to get the right one; any re-shipping costs are at your expense.

Orders outside the European Union

For deliveries to Switzerland, the United Kingdom, Norway, Andorra or French Polynesia, customs duties and import taxes may be charged when the parcel arrives. They are payable by the recipient.

Returns: see our refund policy and our terms of sale.