Refund policy

Right of withdrawal

You have 14 days from receipt of your order to withdraw, without giving any reason (article L.221-18 of the French Consumer Code).

To do so, fill in the online form on our Right of withdrawal page, or send us a clear statement at hello@mercihandy.com (you can use the model form).

Then send the products back, no later than 14 days after informing us of your decision, to: Merci Handy, 25 rue du Château Landon, 75010 Paris, France. Return costs are at your expense. We recommend a tracked shipment.

Refund

We refund all payments received, including the initial delivery costs (based on the cheapest standard delivery option), no later than 14 days after being informed of your decision, using the same payment method as for your order. We may withhold the refund until we have received the products or proof that they have been sent back.

Exceptions

In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery (opened or used products).

Damaged or non-conforming product

Email us at hello@mercihandy.com with your order number and photos: in this case, return costs are at our expense (see article 9 of our Terms of sale).