Frequently asked questions

Two options, your choice: write to us on WhatsApp on +33 7 57 81 10 31 (written messages only), or send us a message via our contact form. To help us reply faster, remember to include your order number.

We reply within 24 to 48 hours, Monday to Friday from 9:30am to 6:30pm (excluding weekends and public holidays). Messages sent at the weekend are handled from Monday.

From this site, we deliver to mainland France, Corsica and the French overseas territories. For delivery elsewhere in Europe or to the United States, use our Europe site or our US site.

And in the rest of the universe, we cover the Unicorn galaxy, planet Alpaca and the Great Otter constellation.

Mondial Relay pick-up point: €3.90, free from €35.
Colissimo home delivery: €5.90, free from €50.

You choose your delivery method at checkout.

Your order is prepared and shipped within 48 to 72 hours (excluding weekends and public holidays), then allow 2 to 3 days for delivery in general. Our favourite postman, Jean-Jacques, got new trainers to go even faster.

As soon as your parcel leaves our warehouse, you receive a shipping confirmation email with your Colissimo or Mondial Relay tracking number. You can also find your orders and their tracking in your customer account (account icon at the top right of the site).

Have a look in your spam or promotions folders, our emails sometimes hide there. Still nothing? Write to us on WhatsApp on +33 7 57 81 10 31 (written messages only) or via the contact form with the name and email used for the order.

Maybe, if our warehouse hasn't prepared your order yet. If you're faster than a galloping unicorn, write to us right away on WhatsApp on +33 7 57 81 10 31 (written messages only) or via the contact form with your order number and the correct address. Once the parcel has shipped, unfortunately we can no longer change it.

Unfortunately not: once the order is confirmed, we can't add or remove items. You can, however, place a new order.

Yes, as long as our warehouse hasn't prepared it: contact us as soon as possible on WhatsApp on +33 7 57 81 10 31 (written messages only) or via the contact form, and we'll refund you. If the parcel has already left, we can no longer cancel it, but you can return your products (see the Returns section).

Click the account icon at the top right of the site and enter your email address. You'll receive a 6-digit code by email: enter it and you're done. No password needed, and if you didn't have an account yet, it's created automatically.

Good news: there's no password any more! To log in, just enter your email address and the code you receive by email.

Check that you're logging in with the same email address you used for your orders. If they still don't appear, write to us via the contact form.

Send us your request via the contact form with your order number: we'll email you your invoice.

Enter your email in the Newsletter field at the bottom of any page on the site. You'll get our new products first and our exclusive offers.

Yes, within 14 days of receiving your order. The product must be intact and in its original packaging.

A product bought on our site is returned to us; a product bought in a store is returned to the store where you bought it (our customer service doesn't handle in-store purchases).

First let us know via the contact form (reason “Complaints”), with your order number. Then send your parcel to:

MERCI HANDY
25 rue du Château Landon
75010 Paris
France

Credit/debit card (Visa, Mastercard, American Express), PayPal, Apple Pay and Shop Pay.

Yes. Payment is made on a secure, encrypted page, and we never have access to your bank details. Even a hacker from a neighbouring galaxy couldn't find them.

At checkout, enter your code in the “Discount code or gift card” field, then click “Apply”. Check that the discount appears in the total before paying. Codes can't be entered in the cart, only at checkout.

Unfortunately, we can't apply it once the order is confirmed. Keep it for your next order!

Yes, regularly! So you don't miss anything, sign up for our newsletter at the bottom of the page.

Yes: the Rainbow Card, our gift card, is available in the Gift card category. Use it at checkout, in the “Discount code or gift card” field.

We don't send free samples, but some products come in a small size to try, like our sample-size spot patches.

At Sephora, Monoprix, Marionnaud, Nocibé, Printemps, Galeries Lafayette… and in our showroom at 25 rue du Château Landon, 75010 Paris.

Welcome to our Trade area! Concept stores and shops: order the range directly on Ankorstore. Pharmacies, retailers and companies: write to us at partners@mercihandy.com and we'll reply with a tailor-made proposal.

Yes! We've already created editions with Rouje, Cabaia, Undiz and ba&sh: a label in your image, gel colour, patch shapes… Discover them in our Trade area, then write to us at partners@mercihandy.com with your project, quantities and ideal date.

Write to us via the contact form, choosing the reason “Partnerships/Press”, with a link to your social media. We'll get back to you if your universe matches ours.

All our job offers (internships, work-study, fixed-term, permanent…) are on our Welcome to the Jungle page.

Unfortunately, we don't have promotional items to send.

A brand born in Paris with a simple idea: make the ordinary extraordinary. Effective, clean, colourful care products you'll want to take out of your bag.

Nope! They're emollient beads, dreamed up by Merci Handy to soften your hands during and after application. Thanks to who?

Absolutely not! Our gels are for hands only. We're counting on you.

We don't recommend them for children under 6.

Never. Our products comply with European Regulation 1223/2009, which bans animal testing, and we don't sell our products in countries that require it. We love unicorns, but also all other animals.

It all starts in Paris, in the 10th arrondissement, where we design our formulas and bottles. They're then made by partner laboratories, under the supervision of our teams.

For best results, we recommend using your products within two years. But we know you: they'll be finished long before!