We will always keep your data safe. This page aims to inform you in a completely transparent way about the reasons why we keep some of your personal data, how we use them and what your rights are with regard to these practices.
OUR PROMISE TO YOU
1. Good news!
We only use your personal information to improve your customer experience.
2. Top secret
We will protect your data as if it were our own.
3. Let's not talk too much, let's talk well
We always try to communicate with you, listen, and never surprise you.
4. No spam
You decide what you want to receive from Merci Handy and how.
5. Essential information
Your information won't hang around anywhere - if we don't use it, we delete it.
PROTECTING YOUR PRIVACY
At Merci Handy, we protect 100% of our customers' and visitors' confidential data (yes, we’re talking about you!). Merci Handy team members are customers themselves, and are also customers of other websites. That's why we know how important confidentiality is, and we respect it. If you have any questions about how we protect your privacy, please send us an e-mail to hello@mercihandy.fr mentioning "personal information".
For all our services, the data controller (the company responsible for privacy) is Tradeparency (this is the second name of Merci Handy).
How we use your information
We use your information in different ways. The table below details the use we make of each type of information.
Your name and contact details
How we use your name and contact details
For what?
So that Jean-Jacques the postman can deliver your order
By keeping this information we can pass it on to our logistics partner who, in turn, will pass it on to the postal services so that they can deliver your love order to you.
To send you love letters by email or sms about news and news Thank you Handy
We need to keep and use this data to be able to keep you informed of all our projects. We only send you this information with your permission.
To be able to find you when we have updates on your order(s) or when you have questions relating to them.
We need this information to be able to identify your old orders among those of other kitten customers .
To prevent villains from cheating.
To detect fraud, and protect you (and Merci Handy) against it. It's a shame, but it's essential.
Display Thank You Handy ads while you browse the web.
So that you can see our news, our offers, the products that you put in your basket and that you did not have time to order.
Your birthdate
How we use your date of birth
For what?
To prevent villains from cheating.
To detect fraud, and protect you (and Merci Handy) against it. It's a shame, but it's essential.
To send you love letters by email or sms on your birthday.
We need to keep and use this data to be able to know when to wish you your birthday (or your half-birthday, we are like that). We only send you this information with your permission.
Purchase history and saved items
What you bought and what you put in your basket without completing your order.
How we use your purchase history and saved items
For what?
To bring you the products that you are most likely to love with all your heart.
To ensure that you are offered the most relevant products, and to stay ahead of the competition.
To provide you with support and to manage returns.
We do this in order to fulfill our part of the contract with you and make everything as easy as possible for you.
When you put products in your basket but you do not finalize your order, we remember the contents of your basket.
So that you can complete your order easily on subsequent visits.
All the times we talked together
The sweet words (or not) that you slipped us on social networks, by email,…
How we use your contact history
For what?
To provide you with assistance.
As in love we try to be the most helpful and available for you.
Train our staff.
So that when you contact us, you receive the best possible customer service.
Information about your phone or computer and how you use our website
When you browse Merci Handy, we collect information such as the pages you visit, the time you spend on the site, the type of device you use or your IP address. Don't worry, this data does not allow us to identify you personally, we just know that someone has visited the site and carried out such and such an action.
How we use information about your phone or computer and information about your use of our website
For what?
Improve our website in relation to your expectations.
Sort of like when you stalk your date before a date. We want to look our best for you.
Information about the accounts you link to us
It's when you register with your Facebook account on mercihandy.com.
How we use your information on accounts linked to us
For what?
To allow you to easily create an account on our site.
To facilitate your experience on our site
Your answers to surveys, competitions and promotions
How we use your responses to surveys, competitions and promotions
For what?
Manage surveys, competitions and promotions.
If you don't register to play we can't find you when you win.
We're too freedom-loving to tell you that you have to provide personal information. This decision is entirely yours and yours alone (your parents also if you are under 18). On the other hand, if you do not, it is possible in certain cases that you cannot buy on the site and it will be impossible for us to guarantee you an optimal customer experience. But whatever your choice, it's yours and we respect it.
Share your information
We do not and will never sell your personal information. It's a commitment we make to you.
However, to be able to offer you the best possible experience, we share certain information with trusted partners who, like us, are committed to guaranteeing the protection and use of your personal data in accordance with the law and above all in accordance with your decisions on the subject. The types of partners we work with are described below:
Companies involved in getting your order to you, such as payment providers, warehouses, order pickers and delivery companies.
Professional service providers such as marketing agencies, advertising partners and website hosts who help us operate Merci Handy.
Credit reference agencies, law enforcement agencies and fraud enforcement agencies so that we can help prevent fraud.
Companies approved by you, such as social networks (if you choose to link your accounts with us).
Marketing Operations and Communications
If, and only if, you have given us your permission, we will send you marketing messages by email and/or text message to keep you posted on brand news or to help you find our products.
How to stop receiving marketing messages from Merci Handy
You can stop receiving our marketing messages very easily at any time. All you need to do is:
Go to your account and click "Unsubscribe".
Click the "unsubscribe" link in our emails.
Contact our customer service team
As soon as we receive your request, we update your profile so that it is excluded from our future mailings.
Important: even if you unsubscribe from our marketing messages, you will still receive important messages about the shipping of your order.
Stopping marketing messages will not stop service communications (such as order updates or news about an activity you have shown interest in at Merci Handy).
The Merci Handy FR mobile messaging service (the "Service") is operated by Merci Handy ("Merci Handy FR", "we", "us" or "our"). Your use of the Service constitutes your acceptance of these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service after the effective date of any such changes constitutes your acceptance of those changes.
By consenting to Merci Handy FR's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Merci Handy FR through your wireless provider to the mobile number you provided, even if your number is registered on any national or federal do-not-call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts and information (e.g. order updates, account alerts, etc.). Promotional messages may include promotions, special offers and other marketing offers (e.g. cart reminders).
You understand that you do not have to sign up for this program in order to make a purchase, and that your consent is not a condition of any purchase from Merci Handy FR. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword STOP to Merci Handy or click the unsubscribe link (where available) in any text message to cancel. You will receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless you request otherwise. If you are subscribed to other Merci Handy FR mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Merci Handy or email hello@mercihandy.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, that you send to a short code or telephone number we have changed may not be received, and we will not be responsible for failing to honor requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or the Service.
We respect your right to privacy.
See Merci Handy advertisements online
You may have already noticed that we also advertise online to keep you informed of our news and to help you know and find our products.
Like many other companies, we target you according to certain criteria to try to offer you the offers most likely to interest you. When we think an offer is made for you we display it using banners or other digital advertising formats. We do this through various technologies, including through digital marketing networks and through the use of web beacons, pixels, tags and cookies or even through services offered by certain sites and social networks.
Our goal is not to bother you in your internet browsing, so we rely on information we have about you, your previous use of the Merci Handy site or even on image or video banners on which you have clicked in the past.
Your personal data and states outside the European Union
Part of the information we collect about you is stored on partner servers located in Canada and the United States. These countries have not adopted procedures for the protection of personal data in line with those of the European Commission. Nevertheless, we protect the confidentiality of this data and your rights by relying on legal data protection clauses put in place by the European Commission. For more information you can visit this page:
Thank you Handy is committed to respecting your rights. We have made a list of them for you to exercise:
The right to be informed about the use of your personal data (this is the whole purpose of this page).
The right to access and know the personal data we have about you.
The right to request the correction of inaccurate personal data we have about you.
The right to request that we delete your data, or stop processing or collecting it, in certain circumstances.
The right to stop direct marketing messages, which you can do from [[My account]] or by contacting us directly by email ( hello@mercihandy.fr ).
The right to request that we transfer or transport your data elements to you or to another service provider.
The right to complain to your data protection regulator (in France, this is the CNIL, Commission Nationale de l'Informatique et des Libertés).
If you wish to exercise your rights, complain or simply ask questions, do not hesitate to contact us directly by email: hello@mercihandy.fr
Updating or changing how we protect your personal data
It may happen that we have to make changes to this page in order to comply with legal provisions dictated by public authorities or to provide additional information on the way in which we process your data.
In the event of major changes, we will clearly communicate on our site and by email that we have just modified our privacy policy.
Note on Cookies
We use cookies on our website.
Cookies Policy
When you browse the Merci Handy site, cookies are installed on your computer or smartphone. These cookies are used to manage your experience with Merci Handy in the most optimal way possible by memorizing display settings and obtaining navigation and site usage statistics.
This page allows you to better understand how cookies work and how to configure them.
Definition of a cookie
A cookie is a text file placed on your computer or smartphone when visiting a site. Its purpose is to collect information relating to your browsing and to send you services adapted to your terminal (computer, mobile or tablet). Cookies are managed by your internet browser.
Configure your web browser
You can choose to disable these cookies at any time. Your browser can also be configured to notify you of the cookies that are stored on your computer and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or refuse them systematically.
We just remind you that the setting is likely to modify the conditions of access to our content and services requiring the use of cookies.
In order to manage cookies as closely as possible to your expectations, we invite you to configure your browser taking into account the purpose of cookies.
Cookies on Microsoft Internet Explorer:
Choose the “Tools” menu then “Internet Options”.
Click on the “Privacy” icon.
Select the desired level using the slider.
Cookies on Mozilla Firefox:
Go to the Mozilla Firefox menu then to “Options”.
Click on the "Privacy" icon.
Locate the “Cookies” menu and select the options that suit you.
Cookies on Safari:
Go to the Safari menu, then to “Preferences”.
Click on “Privacy”.
In "Block cookies", select the desired level.
Cookies on Chrome:
Go to the Chrome menu then to » Parameters ».
Click on “Show advanced settings”.
In the “Privacy” section, click on the “Content settings” button.
In the “Cookies” section, select the options that suit you.
How to contact us
We are always happy when you write to us. Even more when something bothers you or you think we're not up to it, because it's thanks to you that we improve every day.
Whether:
You have questions or you want to make comments about this page.
You want us to stop using your personal data.
You want to exercise one or more of your rights (see the “Your rights” section) or file a complaint.
Do not hesitate to contact us. We will be happy to talk to you and help you as best we can.
Your email address is used by Merci Handy for commercial prospecting purposes (new products, news, recipes, etc.). To find out about our Personal Data Policy and learn more about your rights, click HERE
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